Fortunately and unfortunately, I currently work out of my basement in a house with dogs. I clean up the area as much as possible but I can’t guarantee a complete dog free zone.

All orders go out within a week! I usually ship all orders one day a week.

It is just me currently running things so thank you for your patience!

Orders are shipping from Canada.

After receiving your "shipped" status email, please allow 1-2 weeks if you are ordering in Canada, and 2-3 weeks if ordering from the US.

If you've waited longer than the times stated above please contact me via email or fill out the contact form below and I will get back to you ASAP.

Unfortunately, no.

Please place your orders mindfully as I don't allow cancellations, returns, or exchanges.

Thank you for your understanding!

If your order arrives damaged please let me know via email or by filling out the contact form below, and I will get back to you ASAP to work out a solution with you.

If you believe your package went missing please reach out to me and we can sort something out. Missing packages usually make their way back to me.

Email me at magicturtlesart@gmail.com or fill out the contact form below, and I will get back to you ASAP.